How can we help you?
Get in touch
Contact information
Whether you have a question about your order or would like some style tips, we’re happy to help. You can find the most recent updates regarding store opening hours in our store locator.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German.
You can call us on 08006 648 196.
We are open
Phone
Monday – Friday 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: closed
Holidays: 09:00 – 17:00 CET
Chat
Monday – Friday 08:00 – 19:55 CET
Saturday: 09:00 – 17:00 CET
Sunday: closed
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our store locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address.
If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.