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Return & refund
Return & Refund
We want you to be completely satisfied with your purchase. If something isn’t quite right, you’re welcome to return your item within 30 days.
Sale & Last Chance items
Sale and discounted items, such as Last Chance, must be returned within 14 days of receiving your order. Items purchased during limited-time offers or promotions follow our standard full-price return policy.
Return processing
Once your return is on its way, please allow up to 14 days for it to be received and processed. If it has taken longer, our Customer Service team will be happy to help - simply reach out with proof of return (such as a collection receipt or drop‑off slip).
During peak periods, including holidays and sale events, processing times may be slightly longer.
Return form
A return form is included in your parcel. If it’s been misplaced, you can easily print a new one and fill in the required details.
How to return:
All returns via pick-up point/post will have a €4 return fee per order, which will be deducted from the total refunded amount. The refund will be made using the same method as the payment.
You can choose to return your parcel with DHL or DPD, by using the return label you have in your parcel:
You will receive a Return Tracking number so you can follow the Status of your Return.
In case you need a new return label, you can create a new one here.
Please note that in case you create a new return label with the link above, you can return to DHL only.
Note: For items purchased on other sites besides Stories.com, please contact their care team directly.
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
If the return slip was missing, you can create a replacement label for DHL here.
Note: For items purchased on other sites besides Stories.com, please contact their care team directly.
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.
We are experiencing some delays with handling the returns. If you have sent your return just a few days ago, please allow us a little more time to handle your return. If it's been more than 14 days, please contact us and have your order details handy.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service All refund information will come directly to you from Klarna.
PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.
MONTHLY – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.
Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.