Return & Refunds

How to return by mail

1. Click Start a Return below to begin your digital return.

2. Enter your order number and the email address you used to place your order.

3. Select the item(s) you wish to return and choose a return reason.
- Faulty items: These cannot be registered digitally. Please contact Customer Service for direct assistance.

4. Generate your prepaid USPS return shipping label. You may:
- Print it at home, or
- Use the QR code at any USPS location to have the label printed for you.

You’ll also receive an email confirming your return, including your QR code and a link to download your label anytime.

5. Drop off your package at any USPS location. 

Start a Return

Using our prepaid USPS label ensures your refund is protected in the event of loss during transit.

Once your return is received, please allow 3–7 business days for processing. You’ll receive a confirmation email once your return is accepted, and your refund will be issued to your original payment method.

In-store returns

You’re welcome to return online orders in any & Other Stories store in the US. Please bring your e‑receipt along with the item(s) you wish to return. 

Refunds will be issued to the original payment method. Credit and debit card refunds typically appear within 2–3 business days.

Please note: Items purchased from retailers other than stories.com cannot be returned in our stores.

Return conditions

Returned items must be:
- Clean, unworn, unwashed, and undamaged
- With all original tags attached
- Shoes must be returned in their original shoebox

For hygiene reasons, the following items cannot be returned unless defective:
- Pierced jewelry
- Make‑up
- Skincare
- Swimsuits and bikini bottoms/briefs without sanitary liners

Swimsuits and bikini bottoms/briefs may be returned only if the sanitary liner is intact.

Please note that all sale is final sale and cannot be returned.

Non‑faulty items that are worn, washed, soiled, or damaged will be returned to you without a refund.

We hope you will love everything that you purchase from us but if something isn’t quite right, you have up to 14 days from the purchase date to return your full price item(s) for a full refund to the original payment method for the purchase. Please note that all sale is final sale and cannot be returned.

Merchandise returned without a receipt may be exchanged only at the last Activity/Sale price OR the current selling price, whichever is lower.

Only merchandise purchased at an & Other Stories store is eligible for return. Any merchandise purchased at other retailers or online is not eligible for return in an & Other Stories store.

We ask that items are returned clean, unworn, and with all their tags attached. Shoes must be returned in their original boxes. For hygiene reasons pierced jewelry, make-up, and skincare products cannot be returned. Swimsuits and bikini bottoms/briefs can only be returned if the sanitary liner strip is intact.

Naturally, any faulty items can be returned.

Any non-faulty items that are not in a condition suitable for resale (i.e., used, washed, soiled, or damaged), will not be refunded. 

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

*CA resident loans made or arranged pursuant to a California Financing Law license.
 
Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurized spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:
If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1.   The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2.   Fill the box with paper or filler so that the product sits securely.

3.   Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.